Prescription Refill Requests

Patients who join Patient Preferred Access will be able to obtain all prescription refills at no charge.

Patients requesting prescription refills at any times other than during an office visit will be charged a fee. This includes any prescription that needs to be called, faxed, or mailed to any pharmacy provider. To avoid these charges, please request all of your prescription needs as part of your regular visit with your physician. The physician will make every effort to provide long-term prescriptions and automatic refills without the need to contact the provider for refills. Prescriptions that need to be rewritten because of a pharmacy benefit provider changes will be charged to the patient.

Charges for prescription refill calls are as follows:
Level I Prescription Call--------$15.00 (1-3 prescriptions)
Level II Prescription Call-------$25.00 (4-6 prescriptions)
Level III Prescription Call------$35.00 (7+ prescriptions)

For patients who participate with mail order prescription plans, physicians will provide written prescriptions to mail to your plan at the time of an office visit. If your physician determines that you need to start the medication immediately, the practitioner will send it electronically or give you a written prescription for a local pharmacy.

There may be times that your physician prescribes a new medication for you over the phone. Any medication needed immediately will be electronically sent or called to a local pharmacy. Long term prescriptions or any prescriptions that are not needed immediately will be mailed to you so that you may mail them to your pharmacy benefit manager. If you require prescription refills, you need to plan at least 2 weeks in advance. Please send us a note with the medication refills you need, and a self-addressed stamped envelope. We will mail the prescriptions back to you. Alternatively, you may call the pharmacy to send the request electronically, or, if you belong to Patient Preferred Access you can electronically request and track the status of the refills online. Please note that for prescription refill requests made outside of an office visit you will be charged the fees listed above.

Telephone Visit Calls Our physicians and physician assistants make themselves available from 8:00 to 8:50 AM, Monday through Friday, to take calls directly from patients concerning illness or abnormal lab results. This service is provided at no charge for calls up to three minutes. For calls that require more than three minutes the following charges for the telephone visit will apply. After hours and weekend calls resulting in telephone treatment will also be billed a telephone visit.
Level I Telephone Call--------$30.00
Level II Telephone Call-------$45.00
Level III Telephone Call------$60.00

Telephone visit charges will be filed with your insurance carrier. If it is determined that these services are not covered by your insurance plan, we will bill you directly. Patients are responsible for any balance not paid by their insurance for this service.